Privacy Policy

Last updated: March 14, 2026

1. Introduction

SwiftCache ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Redis hosting services.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us, including:

  • Name, email address, and contact information
  • Payment information (processed securely through Stripe)
  • Account credentials
  • Communications with our support team

2.2 Automatically Collected Information

When you use our services, we automatically collect:

  • IP addresses and browser information
  • Usage data and analytics
  • Instance metrics and performance data
  • Log files and diagnostic information

2.3 Your Data

We do not access or monitor the data you store in your Redis instances unless required for security, maintenance, or with your explicit consent for support purposes.

3. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain our services
  • Process transactions and send billing notifications
  • Improve and personalize user experience
  • Communicate with you about updates and promotions
  • Monitor and analyze usage patterns
  • Detect and prevent fraud or security issues
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, rent, or lease your personal information. We may share your information with:

  • Service Providers: Stripe for payment processing, cloud infrastructure providers
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Data Security

We implement industry-standard security measures including:

  • Encrypted connections (TLS/SSL)
  • Isolated container environments
  • Regular security audits
  • Access controls and authentication
  • Automated backups

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Customer data in Redis instances is retained according to your subscription and deleted within 3 months of account termination.

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal information
  • Opt-out of marketing communications
  • Export your data
  • Object to processing of your information
  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@swiftcache.io

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our services.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: